Email Authentication - Blue Tracker

#1 - Sept. 4, 2012, 3:49 p.m.

A friend of mine asked me to create a thread about this. Since Last Thursday when he tried to login to his account, the game sent a authentication link to his mail but he never got one. That problem still persists today and it’s been 2/3 days since he sent a support ticket to de-activate the email authentication. He’s a bit impatient and would like to know if there’s another way to solve this problem or if he needs to wait for the support team to respond.

GaileGray

#12 - Sept. 4, 2012, 6:07 p.m.

We have looked at this carefully, and we just don’t see an issue with this. Sometimes it’s your junk mail filter, spam filter, even your ISP or your virus protection.

Please check the Knowledge Base article here with instructions on how to get help. If you have submitted a ticket it will be answered as soon as possible.

Keep in mind the team can disable your authentication, but then you’re unprotected, so you need to think that one through and determine how best to proceed.

GaileGray

#40 - Sept. 5, 2012, 3:21 p.m.

Wow, this is frustrating for you guys, and I sympathize. We’ll look into this further.