Email Authentication Problem

#1 - April 9, 2013, 11:02 a.m.

Ever since release, I had been getting the notice on log-in about setting up email authentication, and I always pressed Send to proceed, but never once got an email. Today, I signed into my account and enabled the email authentication from My Account, and when I tried to log-in for the first time, the game tried to send me an email for authentication. But, I still am not receiving emails for some reason ( I am receiving emails from everyone else, except for Arenanet). I tried logging a ticket, but I bought the game digitally and I guess I never wrote down my serial number.

Gaile Gray

#4 - April 9, 2013, 4:25 p.m.

The mails come from different programs, so getting the newsletter and not getting authentication may not provide helpful information. If you’re sure the emails are not going to a typo’d address or to your Junk or Spam filter, then I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with your questions about authentication.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.