Email Authentication email has not arrived

Castor Zenith.2039

#1 - Sept. 21, 2012, 7:33 a.m.

I’m not sure if this should be a support ticket thing but I figured I’d ask here first.

I told my game to send me an email authentication email on the first day of headstart access, but never receieved the email. I can no longer see a way to set up email authentication, and I don’t think my account has email authentication working on it. I’ve got a unique password for my account so I’m not particularly worried, but it’d be nice to set up this thing that you guys seem to be touting as a really powerful tool for ensuring the security of my account. I’d rather not have to relive the loss of all my cool loot from back in GW1, so can someone please help me set up email authentication?

PS: While I’m here, what’s the correct report category for people advertising powerleveling and gold sales? I usually put them down as ‘spamming’, but it could fall under a few of them. Maybe there should be a specific report category for gold sales?

CC Eva

#2 - Sept. 21, 2012, 7:55 a.m.

Hi Castor Zenith.

Have you checked your spam inbox already?

If there´s nothing on it then you have to create a new request by Customer Support. You need then to enter a valid address in the “email tab” and select “Email Authentication” as the issue type. On “Subject” proceed to write “Authentication mail not received”. You will need then to fill the question tab with a description of the problem and, very important, do not forget to include the following details:
-Full displayed name
-GW2 serial code
-Gaming account name
-And the mail address with which you have registered your account

Hope this helps.
Thanks.