#1 - Oct. 13, 2014, 2:45 p.m.
Is E mail authentication removed?
I was just able to access the site and my account and log in from and unauthorized
IP without getting any confirmation E mail from Anet.
E mail authentication removed?
#5 - Oct. 14, 2014, 12:28 p.m.
Aenaos.8160: we’ll address your email authentication problems in your ticket, but I wanted to ask if you’ve looked at the info here on how to set up the mobile auth, specifically this part:
“If you get an error message after step 4, please check to make sure the time and date on your computer and mobile device are accurate, and try again. If you have any other problems setting up the mobile authenticator, please file a ticket and our Support team will get back to you as soon as possible to help.”
If your time and date are correct and match, and the site will still not accept your mobile auth code, please mention it in your ticket so we can figure out what the problem is. Thanks!
#7 - Oct. 16, 2014, 12:12 p.m.
Good suggestion! I’ll get in touch with the web team about it.