E-mail Authentication Help!

#1 - Aug. 18, 2013, 12:32 p.m.
Blizzard Post

This weekend I was visiting a friend. We had little downtime and decided to play GW2.

I sat down at his second computer and entered my user name and password and I received the following message:

“E-mail Authentication
You’ve enabled e-mail authentication for this account. Since you’re logging in from a new IP address, you’re required to authenticate using the e-mail that has been sent to you. Please click the link provided to authenticate this log-in.

WAITING FOR AUTHENTICATION…"

I don’t remember enabling e-mail authentication, I don’t have a problem with it. My issue is that I never received the authenticating email. I tried logging in 20 times (yes I counted) and never received the email. I tried finding a solution in the forums, with no luck. Finally, I said screw it I will work on this issue when I get back to my place.

How do I get the emails to come through (they weren’t in my junk folder and I checked my blocked list)?

Can I disable/enable the email authentication as I please?

I am going to my friend’s place next weekend again and would like to be able to play my GW2 account if we decide too.

#3 - Aug. 19, 2013, 9:30 a.m.
Blizzard Post

Sadly, some emails we send are blocked by certain email providers. Check “Spam” and check “Junk” and even check the trash bin to see if the email was automatically deleted. And of course contact Support any time for help!