Dungeon owner sometimes required!

#10 - Sept. 10, 2014, 6:48 p.m.

Dungeon selling is not something that will be officially supported. Listing a group on the LFG tool is opening it up to a public realm and you do so at your own risk.

Customer Service will not be able to support any interactions that involves group formation politics.

#26 - Sept. 10, 2014, 7:26 p.m.

I’ll go ahead and clarify since there has apparently been different information coming from different sources in the past. Customer Service is not able to support party politics unless they involve cases of targeted harassment in-game. This is because of the number of different reasons that certain party politics happen. Since CS only has access to actions that occur in-game, we are unable to verify specifics for incidents in a large number of incidents. Specifics are the most important part of these situations.

However, we do view player reports via CS tickets, and if a player can be verified as a habitual abuser of the LFG system or parties in general, we can take action against them.

#33 - Sept. 10, 2014, 7:34 p.m.

Elrey.5472:

What Chris said is that selling dungeons isn’t supported and if you get kicked while trying to sell it’s your own fault. However, if someone joins the group and kicks you out of a dungeon for any reason, that should be reported just in case that same player is doing the same to a lot of people, in which cause it should be banned due to community toxicity and griefing(is that a word in english?) players.

I believe that’s what he meant.

This is a good way to interpret what I said.

Edit: ^lol interoperate, thanks auto correct

#84 - Sept. 11, 2014, 1:25 p.m.

Trice.4598:

And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

#89 - Sept. 11, 2014, 1:50 p.m.

Jerus.4350:

Chris Cleary.8017:

Trice.4598:

And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

I hope you can understand why many of us here don’t have much faith in the system currently.

Yup. But the problem about reporting here on the forums is that it requires information to be shared in a public place that should not be. It’s against the forum rules to do so, and thus the posts have to be taken down. However, in a CS Ticket, that isn’t the case.

As with any in-game enforcement, it is not going to be visable to anyone but the player being actioned (unless in rare cases like the one above). You want to see results of your reports and feel that your reports are going into a black hole. This is hardly the case, as most harassment cases (with actual information being shared in the ticket) are reviewed by a senior GM. Since we don’t share the results of those cases with the players reporting, you aren’t going to see when when someone gets actioned.

Most players that are actioned do not repeat offend. Unfortunately, some do…and they won’t be allowed back in when caught.

I agree that the party system has a problem with player kicks, and we aren’t going to ignore that. Unfortunately as it’s been stated by other devs, this isn’t an easy fix. Please keep your reports coming in until we fix the problem.

#205 - Sept. 18, 2014, 2:50 p.m.

Hi guys!

I wanted to give you a quick rundown on what involvement Customer Support takes regarding Dungeons; specifically where trading wealth is involved. Let’s look at the two parts of this:

1. We do not reimburse wealth lost to other players for any reason if it is outside of the Black Lion Trading Post. This is because Customer Support can not duplicate wealth. With the volume of requests coming in we alone would damage the economy if we were to restore wealth lost when trading takes place.

2. We terminate accounts permanently for defrauding (scamming). If you are found to make a deal to trade (say, sword for gold) and not hold up your end we will investigate and terminate. If you are the victim of a scam you should submit a support ticket and provide what you lost and the time and date as accurately as you recall. This is usually all we need to research the event but we will ask you if we need more info. You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.

Please be sure to include the full details of your trade via game chat (any channel is fine) in Guild Wars 2
We absolutely must be able to see the deal being made to find guilt. Do not use voice chat software or other means to communicate while making a sale/trade.

Again; this will help us terminate accounts that are cheating other players but will not result in a recovery of your losses.

Please understand that you are allowed to trade outside of the BLTP – but you will not receive replacements for lost items or gold. The same goes for selling dungeon runs. CS will not suspend or terminate you for selling runs. We will, however, take action if you take payment and not fulfill your end of the bargain.

I’ll watch this thread for questions and clarify where needed. Thanks!

#207 - Sept. 18, 2014, 3:03 p.m.

Now, in regards to getting booted -

It is not allowed and we will take action against accounts we find doing this. This is monitored in-game but if you are able to report please do so as thousands of eyes are better than a team of GMs.

The fact that there are people doing this simply sucks and needs to be corrected and I want to assure you that my team actively takes issues like these to production to raise awareness (as do other devs that frequent the forums). I have been approached by multiple leads on ways to correct and curb this behavior and the conversation is happening.

#212 - Sept. 18, 2014, 4:06 p.m.

- #1 & #2
1st offense would be suspension.
2nd time would be bye-bye.
– #3
It wouldn’t matter outside of doing bad things. A seller being involved is irrelevant to the outcome of our investigation.

Also – any time an account has multiple notes for being a ‘bad seed’ we take those other things into account and make decisions on a case by case basis. That’s why you hear us spout that phrase so often.

Edit for formatting.

#213 - Sept. 18, 2014, 4:10 p.m.

dlonie.6547:

+1 to what Tom said =)
Edit: One more thing, it’s great that the conversation is happening. I’d suggest including the players in such conversations. The current mess with LFG griefing was caused by keeping a conversation about fixing instance ownership behind closed doors. The exact issue that is happening now was brought up by players several times prior to the last patch — if we’d be included in some discussion on the topic, we can help catch these issues before they’re made live. Not to mention that this would help repair the lack of faith and trust issues that exist between the dungeon community and the development team. Just a thought.

ArenaNet agrees that communication is key. We’re diving into the forums a lot more than in the past with more freedom to candidly discuss our thought process. I can say that, for me, I’ve already had something brought to my attention today that I hadn’t realized was an issue.

Thanks to everyone that is constructively involved!

#226 - Sept. 18, 2014, 7:25 p.m.

Nevets Crimsonwing.5271:

I am so confused. Is Michael now saying the complete opposite of what Chris said before? And wasn’t what Chris said a complete 180 from what they originally announced? Am I reading things wrong? What is going on?

Chris Cleary.8017:

Dungeon selling is not something that will be officially supported. Listing a group on the LFG tool is opening it up to a public realm and you do so at your own risk.

Customer Service will not be able to support any interactions that involves group formation politics.

Yeah, Chris and I talked about this with others in the studio and we realized the wording just wasn’t sufficient to communicate our actual stance. Chris was referring to the agreements part – where we can’t replace losses. It wasn’t his intention to cloud the issue.

Basically, you steal, cheat, or be a general baddie and I’m coming with my Account-Focused Stun-Lock Cannon.

(Can someone please make me the aforementioned rifle for my engi GM toon? That’d be swell. I’d like purple lightning or fire, please.)

#229 - Sept. 18, 2014, 8:13 p.m.

Nevets Crimsonwing.5271:

I like you and you’ve earned my respect.

I just want you to note this – I was planning on making an epic quit video this weekend wherein I would delete all my characters, my legendary, and give away all my things. But because of this post I am going to hold off.

Another way to put it – you may have just retained a future paying customer.

Thank you for your communication and your willingness to do what, in my view, is the right thing.

Cheers!

I’m just gonna go ahead and put this on my résumé.

DonQuack.9025:

Gkitten Michael! I might have gotten some free loot but now I get nothing.

Yeah… my bad.

#232 - Sept. 18, 2014, 8:18 p.m.

The in-game tool is immediate whereas tickets take time. Go with the in-game report every time. It basically calls a GM to the location. You can’t see ‘em; but they’re there.

#248 - Sept. 22, 2014, 11:04 a.m.

We are currently acting on this policy.