Hi all,
Ever since I got this game I’ve experienced really low fps. I get around 0-18 fps on “Best Performance” and around a bit lest on Auto-Detect. On auto-detect it puts me on high for everything.
My specs are
ATI Radeon HD 5900
Intel i7 920 @ 2.67GHz (8 CPUs) ~2.7GHz
12288GB Ram
Windows 7 64 Bit
I did fix it temporarily by cleaning out the fan but now its back to the low fps
Any help is appreciated
p.s all drivers are up to date
Hi Conpatshe – This is a pretty loaded question as performance based issues can stem from a number of different variables. While definitely not placing a blame on you or your system, we do like to rule it out first as being an issue so we can address it and get you playing at the proper speeds while we continue to investigate this issue as a whole on our end.
That being said, I’d like to collect a couple of diagnostic reports from you. The first one, is very much like a DxDiag but provides a bit more information called the Game Advisor report.
You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/
Please note that you will be automatically prompted to download the application upon clicking the link.
Second, I would like to ensure that your computer devices are running at the correct speeds. To do this we will be using a 3rd party program called GPU-Z which will give us more detailed information which will help us in troubleshooting your issue.
1. Visit http://www.techpowerup.com/downloads/2157/TechPowerUp_GPU-Z_v0.6.4.html
2. Click on “Download Now”
3. You will be prompted to select a location to download it from. Please select the location closest to you. (If in the US select one of the US options etc)
4. Once the file is downloaded, please double-clik it to begin installing it.
5. Select “yes” and then “Next” and then “Install”
6. Once the install is complete click “Close” and the program should automatically run.
7. Make sure the “Graphics” tab is active and click the camera icon in the upper right corner. 8.
8. In the menu that pops up, select “Save to File”. Choose your desktop as your save location and name the file.
From there you should be able to attach this file to the thread as well.
Hi peer – I will try to assist as many players as I can in regards to this issue but it will be difficult as it’s a pretty complex one. I will do my best to address what I can see but I would highly recommend creating a support ticket so that you can get some one on one assistance as our Technical Support team will cover all possible bases in regards to this issue to get you playing.
To start, I have reviewed your DxDiag and it appears you are missing a very critical update for Windows 7. The latest revision of drivers from AMD.com now require Microsoft Service Pack 1 to be installed on your computer and it appears your PC does not have this installed. You can review those new requirements here: http://support.amd.com/us/kbarticles/Pages/AMDCatalystSoftwareSuiteVersion123ReleaseNotes.aspx
Specifically: (From AMD.com)
Notes.
When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
The Catalyst driver requires Windows 7 Service Pack 1 to be installed.
In order to install this update, please visit www.windowsupdate.com and select all updates labeled “Important” or “Critical.” While not required, you may also want to review any updates under the label “Hardware.” Once installed, you may also need to reinstall your AMD drivers as they were installed without this update being present.
Secondly, it appears as though you are either missing updates for your motherboard drivers or you do not have them installed:
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_96011849&REV_00\3&267A616A&0&10
Driver: n/a
I would highly recommend updating first Windows, then your motherboard drivers and then your graphics drivers.
Hi peer – You’re most welcome. You do have the latest drivers installed, but I think it would be best to install Service Pack 1 and then do a clean installation of the latest AMD drivers. This is due to the fact that the drivers were installed before the critical Windows updates were present.
EDIT : I should also mention that I would only recommend updating the latest chipset drivers for your motherboard.
