Download the client, click install, app opens but nothing else

#1 - Sept. 19, 2012, 5:01 a.m.

I’ve downloaded the Mac client and opened the installer (it says it installs like 509 files) and close the installer. The GW2 app opens and nothing happens. No window to start downloading patch files, no nothing. I’ve completely uninstalled the game and re-downloaded several times with different browsers and same result. The GW2 game file installed is 73.1 mb. That’s strange because my friend with a working copy said his file was like 127mb. Any thoughts?

DevonCarlson

#7 - Sept. 19, 2012, 2:51 p.m.

We just updated the Mac Beta installer to include our newest launcher, which could help if you are having issues with the first launch of the client.

You can download it from the same location on the account page:
https://account.guildwars2.com/download

Note: Re-installing will overwrite the existing game, and you will have to download the game content again. Only re-install if you are having trouble with the launcher. If you are able to log into the launcher, then your client is up to date, and re-installing is unlikely help at this time.

This version of the launcher also has better error recovery, so if your problems persist, it may help to let the launcher stay on-screen for a minute or two.