Download failed! Please check your internet connection and try again. (2)

#1 - Oct. 11, 2012, 11:54 a.m.

Recently formatted my computer and have just got around to reinstalling Guild Wars 2. I was able to download most of the game files fine, but for some reason, there are 19 files it won’t download and gives me the error message “Download failed! Please check your internet connection and try again. (2)”

I’ve already tried most of the suggestions Google gave me. Disabling the firewall, adding exceptions to the firewall, disabling my antivirus (I was using AVG, but switched to avast!) uninstalling my antivirus, flushing the dns, running as an administrator, etc. The problem is definitely my computer, because two other people in my household play GW2 and they’re able to update and play the game with no issues. (Both of them use AVG)

None of it has worked, and I’m out of ideas, so here I am.

I disabled all non-Microsoft services and all startup programs then ran Game Advisor. I’m not going to pretend to be an expert, but when skimming through the logs, all of the traceroutes seem to get stuck at 64.25.32.82, which I believe is where the problem lies. I tried pinging it via websites like isitup.org and on other computers and receive no response. But I suppose a more knowledgeable person can read the logs and find out what’s really wrong.

Any suggestions?

Thanks for your time. Hope to be back in game soon.

Ashley Segovia

#2 - Oct. 11, 2012, 3:32 p.m.

Hi Cetol,

I would like for you to try a Winsock reset. To do so, please follow the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You do not need to do anything with this file.

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Ashley Segovia

#4 - Oct. 11, 2012, 5:46 p.m.

Hey Cetol – Since that didn’t resolve the issue for you, I would like for you to try disabling your User Account Control since I noticed you have it enabled. To disable UAC as a temporary troubleshooting step, please try the steps below:

1. Click on the Windows Start button.
2. In the search box type ‘UAC’.
3. Click on ‘Change User Account Control Settings’.
4. Move the slider down to ‘Never Notify’
5. Click the “OK” button.
6. You will then be prompted to reboot your computer. Please reboot your computer at this time.

Ashley Segovia

#11 - Oct. 16, 2012, 5:15 p.m.

Hi Cetol – I want to rule out your actual internet vs your computer. There is a service called WTFast, https://www.wtfast.com/ its a proxy that should allow you to get those last files downloaded, they offer a free trial so if you would, try doing the download on that service and let me know if it goes through or not.

Ashley Segovia

#20 - Oct. 23, 2012, 2:36 p.m.

Hi Cetol – Glad to see you found a fix. We try not to suggest a VPN to players if we don’t have to but I’m happy to see that this worked out for you as I have seen this resolve the issue for other players as well.