Download Failed! Please check your Internet connection! (2)

#1 - Nov. 3, 2012, 10:53 a.m.
Blizzard Post

Hello all!

After spending the last 17 hours trying to get this to work and contacting support, I seem to have hit a wall.

I bought the game through online download, waited the painful 3 hours for the 16gb client to download.. when it hit 100% (or 99.99999%), Download Failed! Please check your Internet Connection! (2).

So, I went online and read everything possible about this.

This is what I have already done (and communicated to NCsoft):

Disabled firewalls
I don’t run AVG but my current AV is disabled. (Uninstalled it)
Forwarded all ports.
Flushed DNS
Reseted IPconfig
I’m not using wifi
I’m not using a router
My internet is fine
I ran it as admin about 20 times.
I already tried repairing the files, several time.
Tried /clientport 80
Tried moving files around
Tried renaming my TMP to EXE (this one gave me a weird error, saying it’s not a 32 bit “allowed” application… )
I’m running Windows 7 64 bit
Ran MS Config disabling all except basic MS services
The launcher DOESN’T close, it just stays there with the “Download Failed” message.
Deleted the whole thing and re-downloaded it.
My computer is good enough to run Gw2 as well.
**In the Hijackthis log below, it lists HAMACHI. I already uninstalled it, the log is from before I unistalled it.

I’m gonna attach a Game Advisor and Hijackthis file.. if anyone has any ideas.. that would be fantastic..

Thank you in advance..

Just ran it in compatibility mode.. the DAT file is now 18gb.. but it still doesn’t work.

Now ran it in Safe Mode.. it doesn’t move from “DownloadinkittenB” and I have to force close it to actually close it.

Nothing works.

Help? =/ Don’t really want to ask for a refund..

#30 - Nov. 4, 2012, 2:56 p.m.
Blizzard Post

Hey guys, there are a few different things that could be causing this error message and this will depend on each player’s own personal system and connection set up and because of these individual setups the resolution will vary.

I’m glad to see that Google DNS resolved the issue for you. Another resolution to this issue would be a Winsock reset or to VPN in order to download the last couple of files. We don’t generally recommend for players to VPN although in some cases it is the only way to complete the installation/update.