I bought the digital download. The download client keeps telling me it cannot conect to the internet.
I have uninstalled AVG….I turned off my fire walls. I cleared my DNS.
It still says Download failed. Please check your internet connection and try again.
I am connected to the internet and nothing else is having a connection problem.
Ideas anyone? Yes I have contacted Tech support but the haven’t been much help.
Hi Cyberelf -
Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?
You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/
Please note that you will be automatically prompted to download the application upon clicking the link.
@Cyberelf -It looks like you reinstalled AVG but since you had mentioned you had uninstalled it previously we can rule that out. After looking through your GA it looks like your processor does not meet the minimum specs but that shouldn’t be the cause of this particular error message.
I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”
Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.
To do this:
1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.
3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)
4. Next go to the “Startup” tab and click the “Disable All” button.
5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.
6. Once you return to Windows, please try connecting to the game again.
To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”
Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.
@Vytautas Kaz – I would like for you to try doing a Winsock reset. To do so, please try the steps below:
Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Once the DOS prompt opens, type in:
netsh winsock show catalog >C:\LSP.txt (Or copy paste)
This should reset your Winsock and save the results to C:\LSP.txt. Once saved, restart your PC and try connecting again.
@Steven – I noticed you have both Avast and Malwarebytes enabled. I would first start with disabling the two to see if you are able to complete the download. In addition I might also suggest connecting directly to the modem via Ethernet cable.
