Is anyone else having issues installing the new download today? I have tried for 3 hours and rebooted my computer more times than I can count.
I re-installed, didn’t work.
I ran 2 different anti-virus programs
I ran 2 different anti-spam programs
I am frustrated and don’t know what to do with the launcher.
Thank you
Background: FIOS has been presenting issues with GW2 for a little over a week now. After collecting a decent amount of data we feel this is going to be a DNS issue on Verizon’s side as players connections are not resolving when hitting the server while on FIOS but can usually resolve when using GoogleDNS or Host file edits.
Suggestion: We suggest that players contact FIOS for help. We have sent an e-mail to FIOS already and we have contacted Verizon but at this time we are still awaiting their responses.
This could be a case where your individual contacts help us resolve this for everyone so if you do contact and care to update this thread, that could be helpful.
Thank you for understanding and we wish we could help more directly!
A work-around suggestion from our Server Team:
Set your DNS provider to Google (https://developers.google.com/speed/public-dns/docs/using) as that fixes this problem and will continue working into the future.
