DOUBLE Billed for GEMS - Blue Tracker

#1 - April 14, 2014, 7:37 p.m.

Who do i contact about being double billed for gems? i purchased $20 worth of gems today (using paypal as the payment method) and an error came out saying the transaction couldn’t be complete, or something. And no gems were added to my account.

So.. i tried again, and the second time the gem purchase went through and i didn’t get an error.

However, just now, i see the first transaction to buy gems (with REAL money through paypal) actually ended up going though after all, although belatedly. So now i have twice the gems i wanted.

Trouble is.. i can’t afford twice the gems and my bank account might get overdrawn by the end of the month!! How do i stop this second payment? Or get Anet to reverse it?

Gaile Gray

#6 - April 15, 2014, 10:45 a.m.

I am sorry this happened, DinoDoll. We are grateful for your support of our game and we would never want this sort of error to go unattended! The CS Team will respond as quickly as possible. Thanks for your patience and, again, for your support of GW2 through the Gem Store!

Gaile Gray

#8 - April 15, 2014, 11:09 a.m.

JayMack.8295:
This happened to me and I just want to quickly high jack this thread to commend ANet on how quickly it was sorted.

I bought 800 gems accidentally twice and emailed their support team immediately. Within 2 hours the extra 800 gems were withdrawn from my account and I was refunded.

Thanks for posting that, JayMack. I know it helps other players to know that these issues are dealt with as swiftly as possible!