So after a just one of getting my account back, I have been hacked again. I’m done with this game and this company. I have only been able to play this about 3 or 4 times since launch and in between it’s been compromised. So thank you Arenanet, but no thank you. The time and money spent trying to get this account back was not worth it.
- 1 Reformat
- 2 Change Password on E-mail
- 3 Change Password on Game
[Example of a Strong Password: H3><@|>eCimal]- 4 Reset ALL Security Question
[Tip: Make ur security Question a Password instead of a Obvious answer]- 5 Make sure your browser is set to “Private”
[Example to set Explorer to Private Mode: “C:\Program Files\Internet Explorer\iexplore.exe” -private www.google.com"]- 6 Delete Accounts you no longer use that maybe related to your GW2 Account or have any possible trace to that account. (Check forums you’ve been to and delete/request a deletion of that account). If they fail to delete it put a randomize Password such as )U@IOUDJ(&Y(AHUHA5606484a9a8y as the password so its “locked down”
At a glance this all seems like solid advice.
The key thing is, something is giving out your info, and it’s truly not coming from us. (Hence you see only a couple of threads about repeat hackings, amongst a couple million games sold.) I agree with the others, there’s something on your system that, despite your best precautions, is giving out your credentials. Trojan, keylogger, call it what you may.
I strongly encourage you to “reset and start again,” but naturally if you wish to obtain a refund, and you purchased from us, we will oblige.
