I know of a guild which repeatedly gets 3 pugs off gw2lfg, go through fotm 48, kick at maw for guildies and they rotate this so they can reduce time spent in fotm by half. 1st thing is people lose their chat logs(which is completely stupid..) but even if they know names and report, nothing’s going to happen and I see them on every day because anet doesn’t care about reports.
what’s the deal?
Oh dear! Trust me, we do not ignore exploit reports. Players have made us aware of some critical issues over the years. We’re very alert to (and thankful for) reports of exploits, cheats, and all that sort of stuff that negatively impacts other players and player reports helps us greatly.
We’re working on getting a better system in place to report exploits and cheats. In the meantime, you can report (and even include names and a screenshot or two) to this email address: [email protected]. Team members review received emails just about daily. I don’t think you’ll necessarily get a response, but we DO appreciate the reports and will review them carefully.
A few words to the wise:
Oh dear! Trust me, we do not ignore exploit reports. Players have made us aware of some critical issues over the years. We’re very alert to (and thankful for) reports of exploits, cheats, and all that sort of stuff that negatively impacts other players and player reports helps us greatly.
We’re working on getting a better system in place to report exploits and cheats. In the meantime, you can report (and even include names and a screenshot or two) to this email address: [email protected]. Team members review received emails just about daily. I don’t think you’ll necessarily get a response, but we DO appreciate the reports and will review them carefully.
A few words to the wise:
- Report with care. For example, none of those “We lost, clearly they’re exploiting” reports.
- There’s no need to send a lot of screenshots unless they’re needed to tell the full story.
- If you see a group of exploiters or cheaters, or an individual person engaging in nefarious activities, you can send the date, time, timezone, map, and name and save yourself the trouble of the screenshot, if you desire.
- Again, if you know of a genuine cheat or exploit, we want to hear from you.
- And please NEVER test a potential cheat or exploit. Just send it along and keep your account pristine!
And just to clarify – you do consider (especially repeated) recruit-and-dump to be exploiting, correct?
Honest question. Honest answer: I don’t know. Personally I have an opinion, but from a company perspective, there are wiser people who would know more about this than I do. I would submit a detailed (but polite) report and let the team review and determine the best course of this one. Sorry, I’m not passing the buck, I just don’t know the fine-grained answer to this one. 
well I sent an email and they are still not banned so I guess I was right
Let me explain the process again: No one ignores a player report. A report is a means for a player to let Support know of his/her concern. But a report doesn’t necessary equate to a true game issue or a violation. A report may or may not result in action on an account. That’s why we don’t set up “report a name = instant name censor” or “report a chat violation = immediate suspension.” Each report is read and assessed, as it should be.)
In the case of this in-game activity that you’re concerned about, the team may have assessed the situation and determined it was not a violation. They have be in assessment mode. They may even be discussing the concern with developers to see if, while a certain mechanic isn’t strictly cheating, it is functioning as the devs intended. (That can, in some circumstances, result in a game change later.)
Please don’t adopt a “I reported and nothing happened, therefore they are ignoring reports” mentality. That’s not accurate. That’s not even fair.
