Does ANet ban cheaters/exploiters/hackers?

#1 - June 19, 2013, 9:12 a.m.
Blizzard Post

I’m always skeptical about exploiting/hacking/cheating by players in this game but for the first time I encountered a definite cheater.

It was obvious to everyone chasing him that something unusual was happening and so I assumed after being reported he would be banned.

2 days later….I see this same Guardian still in game and using the same cheat.

At first I wasn’t sure if he was lag switching or using some stealth exploit to make his Guardian disappear. However, he made the mistake of inviting me to group using yet another exploit I assume since he is the enemy.

I accepted his invite and won’t go into details of the conversation but this did provide the opportunity to observe things that are only available to group members.

So for 10-15 minutes I watched his character status bar and noted his blue dot teleport great distances across the map (from within map view) whenever his health got low and/or had a lot of CC on him.

I love this game and have been playing since release but one thing that will drive me away is allowing obvious cheaters to continue to play the game.

Not only that but cheaters generally have their own forums and once a game gets a rep for poor enforcement it is open season on that game for more cheaters/griefers to join in.

So are cheaters banned?

Why doesn’t the Report Tool contain an obvious choice for reporting cheating as other games do? ( I ended up using ‘Scamming’ and ’Botting")

Why can’t we request a GM for in-game support? (It would have taken a GM less than 5 minutes of observation to determine he was obviously cheating)

#24 - June 21, 2013, 6:36 a.m.
Blizzard Post

Hey guys,

we really understand that cheaters and exploiters are always frustrating to deal with and while do not have the feature to report said cheaters in game, it is much appreciated if you report possible cheaters or exploiters over at https://en.support.guildwars2.com/ providing screenshots, videos and any other evidence you can find. Please note that we are not able to confirm those cases to you, as it would violate our privacy policy, but rest assured that said reports will be dealt with.

Thanks for your understanding and cooperation.