Do we have adequate report mechnisms?

#1 - Feb. 22, 2013, 4:39 a.m.
Blizzard Post

Moderator post:

“Hello,

If you have any question or concerns about a possible hack, please report this to our customer support team.

These forums are not meant to discuss about cheats/hacks/exploits of any kind, so please refrain from creating such thread in the future.

Thank you for your understanding".


I’m curious because I just came from a closed thread about hacking.

What EXACTLY is the best way to report a hacker/exploiter? I think i read once you use the right click and select botting (or was it spamming).

What do you send to a customer support team?
“umm, i saw a guy, dunno what profession, wasn’t in a guild but he was teleport hacking, cause I saw it, was from (insert) server”.

To date the best report mechanisms I’ve seen is using fraps and uploading to utube?

#2 - Feb. 22, 2013, 5:51 a.m.
Blizzard Post

Hello SoPP.

We are aware that there is no tab for hacking or exploiting in the in-game reporting tools at the moment (we will forward this to the team again today) but there are other alternative ways of reporting. Taking screenshots is a very valid one, as it provides graphic evidence. You can always email it to us through [email protected] or even as an attachment of a ticket to Customer Support.

We proceed to close the thread now. Thanks for your understanding.