Do Report claims even get looked at?

#1 - July 21, 2014, 1:40 a.m.
Blizzard Post

Is it just me or does it seem that report claims for anything other than gold sellers ever get handled? I also feel that a lot of people feel this way and because of such do not care if they get reported.

Anyone else?

#11 - July 21, 2014, 2:44 p.m.
Blizzard Post

Every in-game report is reviewed and acted upon, when necessary. In-game reports are simple to submit and are provably effective.

Now, no one who submits an in-game reports will receive a personal response; that’s simply not the way the system works. You report, in the game, and the report generally is seen within minutes and is often acted upon, when appropriate, in a very short period of time. Reports that take longer to investigate may be acted upon in a day or two. Reports that are not creditable, or which our investigation finds to be without merit, naturally are not acted upon at all.

Further, there are two types of actions: Suspensions and Terminations. Suspensions are temporary, so don’t conclude that “nothing happened” because you spot the player you reported a week or a month later. Terminations are permanent, and yes, terminations happen every day, and not solely on the basis of RMT (in-game sold sales, advertising, etc.)