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Display Issue with Gem Card Purchase

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wikedtik.5681
#1 - June 18, 2014, 4:06 p.m.
Blizzard Post

I just went to Target today and bought a 2,000 gem card ($25). As soon as I get home, I log in, go the gem store, click “redeem code”, type in the code, and this appeared. I did however receive the 2,000 gems, but I was wondering why it said I only got 20?

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Gaile Gray
#5 - June 19, 2014, 3:50 p.m.
Blizzard Post

We are aware of the situation where a player purchases XX gems but the display shows that he/she is getting only X gems. Fortunately, in all the cases the team has investigated, the player is getting the proper number of gems, but the display is wrong and the team is working on it.

If you have experienced this issue, and particularly if you happen to have a screenshot of it, please post here, so the team involved in Gem Store development can see the details.

We’d like to know:

  • Date of purchase
  • Display Name on Account
  • What the display said you were receiving
  • What you received (and the assumption here is that you got the proper amount, otherwise you should submit an individual ticket)

Thanks.

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Gaile Gray
#7 - June 19, 2014, 3:56 p.m.
Blizzard Post
Inculpatus cedo.9234:

Here’s a post with a screenshot that another person posted over in Game Bugs:

https://forum-en.guildwars2.com/forum/support/bugs/Error-When-Entering-A-Gem-Card-Code/first#post4129528

Thanks, Ic. The team in on the case, but it’s nice to have these in case they want to look at more accounts as they develop a fix.