#44 - March 3, 2014, 3:58 p.m.
Afrowizard,
Your diag report shows sporadic packet loss across multiple hops leading up to the game servers. That said, as the packet loss is happening prior to reaching the game servers you will need to get in contact with your ISP.
As much as we want to help resolve this issue for you, we simply do not have any control over this type of problem. At best, we have limited control over the data once it reaches the Guild Wars 2 servers. The problem is that this packet loss is happening prior to that event. As such, we simply have no direct or even indirect control over that data and how it’s transferred. That’s the sole responsibility of your ISP, which is why you are paying for that service.
I also want to point out that if you are able to connect to the game through VPN, this means that the issue lies with the route that your connection takes to reach the game servers. Again, this would point directly to your ISP.
This is not to make sweeping generalizations for everyone reporting connection based issues especially as these threads often consist of a number of different issues, each having its own set of variables.
For anyone having connection based issues of any kind, the best thing to do would be to submit a support ticket so we can look into it.
