I have a friend, who got GW2 off a website, they have been told that the site used a stolen CC to purchase from the GW2 site. Thus their account is now disabled.
If they were to get the full digital deluxe version from https://buy.guildwars2.com/en/ and then went to https://register.guildwars2.com/ entered their existing GW2 info, will this keep all their existing characters?
I have a friend, who got GW2 off a website, they have been told that the site used a stolen CC to purchase from the GW2 site. Thus their account is now disabled.
If they were to get the full digital deluxe version from https://buy.guildwars2.com/en/ and then went to https://register.guildwars2.com/ entered their existing GW2 info, will this keep all their existing characters?
Yes, your friend can keep his account! It should work exactly as you describe, but if he has any difficulty, he can contact Support by filing a ticket through the “Ask a Question” tab on that linked page and an agent will process the new, legitimate code onto the account and your friend will be good to go!
Thanks for replying, they did this and are now back in game again
Oh terrific! Thanks for letting us all know that! 
