Disappearing Gold

#1 - May 23, 2013, 9:24 a.m.
Blizzard Post

Has anyone else experienced the following:

1) Gold Inventory Balance of 2
2) Low on gold, so converted gems to gold, 250 for ~5
3) Gold inventory balance still 2

Since I am low on gold and wanted to craft some items, run to my bank and remember the 10g I have in my bank vault

4) Bank balance of 10, inventory balance of 2
5) Transfer 10g from my bank to my inventory

Now the problem arises, the gem currency exchange transaction appears.

6) Inventory balance of 7g, bank balance of 0

I have lost 10g. Logged in and out of the game. Logged a support Question. I have made future item purchases to see if the 10g would suddenly catch up and the transactions were delayed. Nada. Money gone, poof!

I anticipated that maybe the transactions were delayed, but did not anticipate lack of transactional integrity.

Has anyone else experienced this? Will support resolve this issue?

Thx

#4 - May 23, 2013, 1:16 p.m.
Blizzard Post

If and when I hear back from support, I will let you know the outcome.

What is their usual turn around time?

I imagine you’ll hear back today. They’ll need to review logs and such, but I feel sure someone will be in touch. BTW, sometimes it takes a bit of time for the conversion to finalize, just as it sometimes does for transmittal in-game mails to drop into place. You may wish to check periodically to see if the transaction finalized and if so, you can update your ticket to indicate all is ok now.