DirectSong Updates

#1 - Sept. 22, 2012, 4:52 p.m.

I’ve purchased the deluxe soundtrack on DirectSong more than a month ago now. I can understand that they’re not a large vendor and don’t have the kind of infrastructure, say, Amazon has, but by now I would’ve expected some form of feedback, if only a “your order should be shipped within X weeks, don’t worry!”

I’m starting to think they just took my money and didn’t bother sending anything. Very disappointing store choice from ANet. Their customer area is also the worst thing I have ever seen: a full Flash site in this day and age? Are you kidding me? And it doesn’t even give delivery updates…

Gaile Gray

#32 - Aug. 14, 2013, 8:15 p.m.

I certainly sympathize with the issues that you are having. This is not something that our Support Team can resolve for you, so please do not submit support tickets to ArenaNet or NCSOFT.

You truly do need to contact DirectSong directly. The last point of contact I had for issues was as follows: [email protected]. I’m afraid that that contact info is some months old, but I suggest that you send an email to Gloria and see if she can act on your behalf with any issues involving unfulfilled orders.

Best of luck!