Just purchased a Digital Heroic Edition for my son online using my wife’s credit card. We have not received a serial number yet. I may have misspelled my wife’s email address. I cannot submit a support request because it requires a GW2 account. We do not want the new s/n on our accounts as it is for our son and we cannot make an account for our son without a serial number.
UPDATE: We finally received an email with the code. Not sure if it was just slow process or if someone from support pulled some strings to get it to us.
I did do some further research while waiting and found an old thread where it took someone about an hour to get their code. Perhaps Anet should have a warning in the digital purchase system that there could be a delay in receiving your code.
Thanks to all who helped.
I think your suggestion is good. Letting folks know that there is the possibility of a delay in getting the transmittal e-mail is a good idea, and I’ll see if we can add that in the future.
