Didn't create this character

#1 - June 27, 2013, 5:54 a.m.
Blizzard Post

There is a new character on my account that I definitely didn’t create.
Nobody else has had access to my account. I haven’t played for a couple of months, and I just went to play and there are now two characters instead of one.
I had just one character, low level, because I haven’t been playing for long. Now there is a new necromancer character there, level 7. Where did it come from? Who did it? What can I do about it?

#3 - June 27, 2013, 9:28 a.m.
Blizzard Post

I’m concerned that your account was compromised and may be compromised again. AP’s suggestions are good. You might want to contact Support to get some tips on securing your account. Sometimes, a hacker gains access but doesn’t strip the account right away — which doesn’t make it clear that the account was compromised — but it would be unfortunate for you to find that later on, damage is done.

The only way a new character would appear is if someone else gained (and perhaps continues to have) access to your account.