Dev: Got hacked, what now?

#1 - May 13, 2014, 11:18 a.m.

I got hacked but already sended ticket.
My concern however is, I think they hacked my email, which is linked to my gw2 account. So even when I change password, they can still gain access to it sooner or later.

What can I do so I can prevent this from happening? Remember: they might have access to my email linked to account. So if they have my mail, they can do anything they want.

I heard about authenticicathor and stuff but I need to be certain they can’t do anything again through my email account.

Please explain step by step since I’m not a computer genius..

Thanks in advance.

Gaile Gray

#6 - May 13, 2014, 7:20 p.m.

Ticket volume is high, but if you’re eligible for an account restoration that should set things as close to right as possible. Please hold tight — it’ll probably be another day or two before you hear. Nothing alarming, and we can set things back to normal in most cases.