Details about the Guild Wars 2 First Birthday Gift

#1 - Aug. 28, 2013, 1 a.m.

• Each gift is given on the first birthday of the character, not the account.
• Birthday gifts appear in the in-game mailbox with The Guild Wars 2 Team as the sender.
• Your in-game mailbox has a limit of 10 distribution mails, including those sent by other players, by the Black Lion Trading Company, or by the Guild Wars 2 Team. If you delete some of your distribution mails (those with an envelope graphic) to reduce the number in your mailbox, other mails that are queued up for you will drop into your mailbox.
• If you are online when your character turns 1 year old, you may need to change maps to receive your gift.
• Birthday gifts are soulbound, but the items inside are account bound and can be moved to—and used by—any character on the same account.
• One of the items within the birthday gift raises your character level to Level 20, so use the item wisely.
• Buffs, once activated, are per character, not per account.
• We experienced an issue that affected the distribution of some birthday gifts. Some gifts may arrive a few days after the character’s actual birthday.
• The replacement distribution may have given some players a second birthday gift. Using that gift is perfectly ok, and would not be considered an exploit.
• We are not able to give second birthday gifts upon request.

Additions:

• If you delete a birthday gift, we are not able to replace it.
• Characters must remain in existence for one year. Re-rolls will not maintain their original birthdate.
• We are not able to reset a character birthday.
• Renamed characters still will receive a birthday gift.

#12 - Aug. 28, 2013, 12:28 p.m.

ZaxanRazor.6235:

Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?

Hmmm… I think I’d like you to please submit a support ticket. You should have been set right with last night’s distribution, so please let us hear from you via a ticket so we can make sure you get your gift. Thank you for your understanding.

#15 - Aug. 28, 2013, 1:28 p.m.

Malediktus.9250:

I think its not fair that some people get double the presents. I only got 1 because of this bug.

No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.

Parisalchuk.9230:

How is this at all fair? Your giving presents out to all characters that are 1 year old, regardless of if they have received one or not. This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.

While Im only missing out on a booster really, this still is crap for people who werent ‘lucky’.

Again, this was not a universal situation, only a small number would have received a second item.

Squishy.9456:

Gifts received on both of my 1-year-old characters. Thanks!

The even better news is, now that the bug’s been fixed, subsequent birthdays shouldn’t have the same problems. So double hurrah!

Absolutely! All should be smooth sailing from now on!

#32 - Sept. 3, 2013, 5:41 p.m.

Some people got a second gift. If they got more than two, then they had more than two chars who reached 365 days. It’s that simple. No one got a bushel basket of gifts.

We do not — cannot — reset character ages, so if your char does not show 365 days in age, then it truly isn’t that old.

If your char says it is 365 days old (or older) and if you are certain you did not get your mail, remember to empty your mailbox to accept any queued up mails.

If your mailbox is empty and you still do not have a mail containing the First Birthday Gift, consider that you may have deleted and remade the character at some point. I suggest this because my co-worker was just saying “How is my char only 199 days old?” and I suggested a remake, which he then recalled that he had done some months ago.

#33 - Sept. 3, 2013, 7:40 p.m.

Hey all,

We added a few more points of interest to the FAQ, so please see the topmost thread for more details about the First Birthday Gift.

#38 - Sept. 4, 2013, 8:40 p.m.

Saraya Bloodrain.1284:

Astral Projections.7320

Ty for the tip. I did go and look at the very first Chr i made. it says 360,, so i will wait 5 days to see if i get a gift. though i was part of beta and head start.

Ty A Net for moving quickly to fix the “glitch”

I feel sure you’ll get your gift very soon.

#42 - Sept. 13, 2013, 11:53 a.m.

We received a new question about this, so I’m bumping to the front.