Hello my fiance take 2 × 10e paysafe card and used them for gem. the first card worked and got a delivery of 800 gems. the second card although used the same way no delivery of gem happened. we w8 24 hours – then made a ticket. still no answer 48 hours later. we are still wondering where the gems are and what else can we do. somebody can look on this ? i will be grateful for any help.
Hello, Glorius. Yes that is exactly what you do: support.guildwars2.com, then Ask a question, and then “General billing question” to start the ticket.
Best of luck — I feel sure they will be able to help you!
If you have not had a response, did you check your spam and junk filters? If you want to post your ticket number I can take a look.
Hello gaile. i want to say thank u for ur responce and second… i played 10 years mmorpgs big names that cant refer here…. the best and quickest answers were here…. ur customer support is excellent….gz gyus keep it up!
Oh wow, Glorius — I nearly missed this message. Thanks so much for your kind words!! <3
