Deleted Items (Almost Solved)

#1 - Dec. 3, 2013, 6:14 p.m.

Hello,

I submitted a ticket yesterday about some deleted items and was pleased to hear that I would be able to retrieve said items. I received an email back saying to check my mailbox for the items, they would be there.

I checked my mailbox and never received anything. I waited overnight thinking it may be a delay issue and still nothing. I replied last night letting support know about the situation and they havent gotten back to me yet today so I was just wondering if maybe they closed the ticket and wouldn’t receive my emails about not receiving the items, thats why Im posting here.

Request #131272

Gaile Gray

#2 - Dec. 3, 2013, 11:39 p.m.

Stealthasaur.2198:
Hello,

I submitted a ticket yesterday about some deleted items and was pleased to hear that I would be able to retrieve said items. I received an email back saying to check my mailbox for the items, they would be there.

I checked my mailbox and never received anything. I waited overnight thinking it may be a delay issue and still nothing. I replied last night letting support know about the situation and they havent gotten back to me yet today so I was just wondering if maybe they closed the ticket and wouldn’t receive my emails about not receiving the items, thats why Im posting here.

Request #131272

If you updated the ticket, you definitely should get a reply. I know it probably sounds obvious, but did you check Spam, Junk, and every other in-box available? We’ve had issues with some e-mail providers blocking our mails, but if you previously received a response, you should be good. If this extends more than three days, you are welcome to post in the Tickets for Review thread in the sticky posts section.