#1 - July 24, 2013, 12:24 p.m.
I bought 10 keys about two hours ago and i still haven’t received them, is it normal that it takes this long or am I just missing something? :/
Delay on Black Lion Chest Key delivery!
#3 - July 24, 2013, 12:29 p.m.
I bought 10 keys about two hours ago and i still haven’t received them, is it normal that it takes this long or am I just missing something? :/
Oh no, you should have gotten you keys right away — usually within a few minutes. Is your in-game mailbox empty? There is a limit of 10 mails that sport the “envelope” icon, so you may need to delete a few to get your delivery.
If you truly have not received the transmittal mail after you’ve allowed a few hours (just in case the store is super busy), then I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
#5 - July 24, 2013, 2:22 p.m.
Oh i had reached my mail limit, thanks for the quick help!
Oh phew! Glad it’s all good for you now. 
#7 - July 25, 2013, 1:50 p.m.
I see several of these each day. Is anyone looking into some sort of alert on the mail icon to tell players to empty their email? I would think this could save a lot of support costs as it seems to be the most common yet easily correctable issue I see in here.
Yes, I have it written and ready to go, but there are many layers of production — far more complex than my small contribution — that must take place before it can be implemented into the game. I know it’s coming, though!
#9 - July 25, 2013, 3:59 p.m.
Why don’t you just make Gem Store deliveries NOT count as personal email, they get deleted as soon as you claim the item you bought. Maybe even tabbing the e-mail box between event, personal and store?
Believe me, we have discussed many ways to address this issue, and I’m confident it will be addressed in the future.