Hello,
I literally spent $100 buying gems on Nov. 28. You can imagine how that makes me feel with the latest announcement about buying gems and getting rewards.
Given the lack of notice that such a sale was coming, would you kindly make it so that gem purchases made as of Nov 25 or so could also count for the promotion? That would be awesome.
Thanks in advance.
This makes me sad, but honestly, I see all sides of the issue. I have bought things and had this exact situation arise, and man, it’s irritating! But on the other hand, if there was “wriggle room” on a sale — and believe me, you won’t get that at your local retailer
— then where could the line be drawn? I bought within 1 hour? 24 hours? 1 week? I bought last June and now… Ok, I know you guys are not suggesting that! 
It’s ok to talk to an agent about it, of course. But I do see where there has to be a start and stop date, and those are built in for a reason. Too, I was just thinking, if the start/top date was made flexible, then the next time a special promotion came out, someone might expect a bit more flexibility until, well, we really are offering a Christmas promotion in June!
I’m not making light of your situation, and I’d love to find a way to make this work. As I said, you’re welcome to submit a ticket to discuss!
In the meantime, we truly appreciate that you support our game so very generously and from all of us, thank you sincerely for doing that.
Thanks for the reply, Gaile.
I understand your position completely, of course, but it does feel somewhat irritating considering a lot of people would have bought gems for the Black Friday sale, and those who did so for Friday/Saturday missed out (as I did), but those who bought on Sunday/Monday made it in.
Maybe the deadline could be extended to the start of the Black Friday sales period? (Or whenever the announcement was made that there would be a sale on.) Would that be an acceptable compromise?
I think you can update you ticket and share your thoughts on this. In the meantime, I’m sending an e-mail about it. Not because I can move mountains — not at all! — but simply because I want to share some suggestions, too.
