Moderater on every closed bot thread!
“Hello,
If you think a player is breaking the in-game Code of Conduct, please use the in-game report feature or contact customer support.
I will now close this thread.
Thank you.”
Which parts of those threads detailing the fact that reported bots are not being removed do you not understand?
We cannot take bot reports on the forums. Our forum moderators and Community Coordinators (CCs) are not GMs; they don’t work on taking actions on game accounts. Given that our forum moderators cannot take action on bot reports and that the method by which players should be reporting bots is via the in-game reporting tools or via Customer Support, those threads are locked and players are provided the information on the correct procedure.
Our Customer Support Team is handling all in-game reports of breaches of the User Agreement. They investigate each player-submitted report, so as you might be able to imagine, doing this process right takes some time. The Support Team needs to go through this investigative process so they ensure that they’re terminating the correct accounts and not taking actions on false positives. The team is working on
Secondly, if you have a question about moderators’ actions, please send an email to [email protected]. Creating a forum post about it will only earn you an infraction for violating the Code of Conduct.
Thank you for your attention.
