D/C net connect: An official response please.

#1 - July 19, 2013, 3:22 p.m.

I’ve had an issue where when I play GW2, my internet connection is… well… disconnected.

It happens with no other program, no streaming services. Game just stops responding, I alt+tab to see what’s up, and find my internet connection disabled.

I did a google search about “gw2 disconnect internet” and was presented with a deluge of results.

…Here’s the thing though, not a single one (that I saw, I suppose I may have missed one among the dozens of results) was replied to by a red tagged response.

People begging for a fix or even an explanation of why this is happening, and instead getting hopeful fix advice like, “reset your router, call your isp, change the stuff in administrative tools, etc”, from others. (Tried all of these, btw.)

So I’m asking for a direct response to an issue that’s plagued/plaguing players to the point where they say screw it and do something else.

I love this game, but being disconnected anywhere from every ten minutes to every couple of hours, and not just a d/c, but my internet adapter(?), that’s just bad news.

So… Why is this happening, and how do we fix it.

Ashley Segovia

#10 - July 23, 2013, 3:39 p.m.

Hello Anasurimbor – These sorts of issues are hard to pinpoint because they’re often generalized since many people will experience similar issues, but there are so many different factors that this isn’t something that can simply be “fixed” without more information. If this was a widespread issue, this would be affecting everyone. As such, while it may be affecting a wide playerbase, each person’s issue isn’t necessarily the same.

Many people who have reported similar issues in the past, saw it resolved after another patch, or out of the blue, or contacted their ISP and had the issue resolved, or some general technical troubleshooting had resolved the issue.

So you can see, this isn’t something that an “official response” can really address as it’s not really an issue that is affecting all if not most of our players without some sort of trend where everything has the same “symptoms” and occurrences. As I’ve always said in these cases, please submit a techniacal support ticket (refer to the sticky thread) so that we can better assist whoever is experiencing this issue one on one. That way, if the issue does not appear to be on our end, this is a wealth of information that we’ll be able to provide to the appropriate departments that can look into it.

Ashley Segovia

#12 - July 23, 2013, 4:40 p.m.

Not a problem! We look forward to hearing from you