What are you stocking the company fridge with? It is having an adverse effect on your support folk’s ability to read and comprehend tickets before they start pushing buttons.
Incident # 120925-003455
Brief review – I received one of your “login attempt from new IP address” emails that your email authentication system sends out. I clicked on the link provided, clicked Deny and received a Failure message. Filed the support ticked on why I was receiving the Failure since I did want to Deny logins from that IP. First response from CS wanted my account name and serial number which I provided. Second response was for me to try authenticating my email adress. Failure #1. How am I receiving a “login attempt from new IP address” message if I haven’t already successfully authenticated my email? I tried again. Third response was notification that CS had changed my password. Failure #2. Nowhere did I indicate I was having login problems or ask for password assistance. They also provided a link to security info dating from when GW1 was a new game. I tried yet again. Last response from CS included the following “Based on the information provided you appear to have access to your Guild Wars 2 account. If you are receiving notifications of attempted access, please do not click any links in those messages and disregard them.”
So is it now official policy that I should ignore email messages from your email authentication system?
I have yet to get an answer to the click on Deny and get a Failure message question which was my original support request.
