I would love to know why it takes customer support 2 weeks to deal with a problem, last contact I had was 4 days ago saying someone would contact me soon. Despite repeated requests for help, I have heard nothing!
Should customer support be renamed???
I think I see what’s going on. You’ve had a few compromise incidents, and beyond the first restoration request — which generally is easily confirmed and executed — the team needs extra time to review the ticket to ascertain how they can help.
I’m sorry for the delay but the ticket is being reviewed and will be answered as soon as possible.
Please do not post about this again. You’ve used the forums on multiple occasions to vent, and that truly needs to halt. I fully understand that you’re not happy that you were declined your third restoration. But honestly…
In a rhetorical sense — that means I do not want or need an answer — I must wonder what you feel is the proper response. To endlessly invest our team member’s time and efforts in resolving issues over which we have no control? To restore an account repeatedly, thereby potentially duplicating the items on it, which impacts the game economy as a whole? To offer re-do after re-do, with no assurance that measures will ever address the root cause, which lies, again, outside our control?
The issues that you are experiencing are far greater than simply the compromise of a game account. You are experiencing continued and repeated security issues on your end. And we are very, very sorry that you’re having these challenges and our team has helped you each time to regain access, and has given you not just one but two account restorations. We’ve also offered advice on how to address the problem on your end, where it exists.
However, while we very much want to help our players — and do so many times an hour — at some point, it’s only prudent, fair, and reasonable to say that we no longer can reverse the effects of those external, personal security issues.
