Hello, everyone! We wanted to take a minute to let you know about a couple of item types that we’ll be doing refunds for after the feature build is live. We will be granting refunds for the following items:
Gem refunds for items you are unhappy with due to changes in the way the item functions:
• Tonics that used to be Town Clothes that were purchased in the Gem Store
• Outfits that used to be Town Clothes that were purchased in the Gem Store
Duplicate Gem Store Purchase Refunds:
• Duplicates skins that were purchased in the Gem Store
• Duplicates of Tonics/Outfits that were purchased from the Gem Store
Dye Refunds:
Dyes exclusive to Dye Packs from the Gem Store will be replaced in the event they were applied to multiple characters on the same account prior to the Feature Build on April 15th. Duplicates of these dyes will be replaced via the in game mail by May 11th. In order to receive replacements for these duplicate dyes:
Log in to every character on your account after the Feature Build goes live on April 15th and before 12:01 AM on May 6th (PDT).
We will not be able to process any refund requests via Customer Support tickets before May 12th. If you expected to receive dyes and do not receive them by May 12th, feel free to create a Customer Support ticket at that time. The dyes eligible for refund are:
Acid Acrid Algae
Amenity Blacklight Caustic
Charred Cinders Cobolt
Cyanide Deep Glacial Sky Deep Glacial Teal
Enameled Crimson Enameled Emblaze Enameled Legacy
Enameled Reign Enameled Sky Flame
Flare Fling Glacial Sky
Glacial Teal Limonite Molten
Onset Perseverance Prosperity
Pyre Recall Shiver Sky
Swampblack Toxin Vincent
Violite
All requests for refunds must be submitted prior to July 15, 2014.
As always – feel free to create a ticket with customer support if you’re unsure about an issue. Please be aware that response times may be higher than normal following the Feature Build.
*edit: formatting