I have played PC games since 20 years and although I have very rarely reached out to customer services before – I only do so when it was a legit reason to do so – I have never seen such a bad interaction… teaches me a lesson to stop supporting the game financially:(. Here is me reaching out for the first time to Anet after I panicked in-game:
Dear Support,
I wanted to use the new feature – 2 sigils on a 2-handed weapon – for the first time. My greatsword had the superior sigil of generosity on it and the 2nd slot was unused. I was excited to apply a second sigil to my 2-handed weapon, I doubled clicked my new sigil on the sword but instead of going automatically into the unused slot, it deleted and took the place of my superior sigil of generosity!! I had just purchased the sigil of generosity from the TP for 54g 5 minutes before this happened so you can see that my intent was not to replace that sigil at all!!
Please help me here, can you please either give me the superior sigil of generosity or the gold back? This was a mistake by both my excitement to use the new feature of 2 sigils and the automatic system for the sigil to replace the current occupied upgrade slot instead of automatically going to the unused slot! I have never requested help like this before, I made mistakes before and never contacted you for anything. I am one of those people who have 2 incinerators and don’t complain that now I can use the skin for any dagger anyways and could have saved myself 1 incinerator (it was my decision and I have to live with that). So please please help me out here!
I also supported the game with the gemstore by spending well over $1000 into the game, probably more than $2000. I am very desperately reaching out to you here!
Thank you for the consideration!!
Sincerely, a huge GW2 fan!
1 week later I get this:
Hello Gwen,
Thanks for contacting the Guild Wars 2 Support Team.
As a general rule, we are not able to replace items or currencies, and that is true in the case of the item that you have requested.
Please let us know if you have any other questions or concerns.
Regards,
GM *
Guild Wars 2 Support Team
http://support.guildwars2.com/
GG…
