Custom soundtrack disabled?

#1 - Sept. 30, 2013, 11:09 p.m.
Blizzard Post

I haven’t been able to log in for about a month (old PC fried, just got new one).

I’m using my old hard drive, however, but I’m noticing my customized soundtrack is no longer playing. Is this the case for anyone else?

None of it is playing. Not main menu, not ambient, battle, etc…

#9 - Oct. 14, 2013, 4:12 p.m.
Blizzard Post

Hey everyone, I looked into this issue and it appears to be a problem with the way playlists point to their music files. The repro I was managing consistently involved saving a playlist outside of its ultimate destination then moving it to the Music folder. For anyone experiencing this bug, please attempt saving all of your custom playlists directly to the music folder where Guild Wars documents are stored (for example, C:\Users\[Your name]\Documents\Guild Wars 2\Music), as opposed to copying them to this folder. If the bug is still occurring after this, please let me know. Thanks!

#13 - Oct. 15, 2013, 12:07 p.m.
Blizzard Post

Thanks for the update, Ezekiel. I’ll look further into this today and see if I can pinpoint the issue.