I was shocked last night when my husband’s account was suspended for 72 hours for an inappropriate name. After perusing the forums and submitting a ticket, I reassured him that he should be able to log in this morning (as I had read in recent posts that first time offenders are reinstated immediately after the ban with the inappropriate character flagged somehow). Unfortunately, he is still unable to log onto the game.
Naturally, we were a bit upset and very confused. We put quite a bit of thought into choosing our names. We even Googled his names last night to try and understand why, but found nothing offensive. All I can hope is that it is a mistake and will be corrected very soon.
Is there any option to defend a name once it is flagged? We will certainly change it if we naively chose a culturally offensive name (We are older and some terms just don’t mean what they did when we were young 
), but we would like to argue for the appropriateness of the name if it is at all possible.
ANet employees are only human and can make mistakes. We think we may be the unintended victims of one them, both for the surprisingly inappropriate name and the lengthy suspension for a “TOS-abiding citizen.”
Hoping it’s all cleared up quickly, as I’d really like to game with my husband this weekend.
(Ticket # 130315-000355)
