CS and Defrauding (aka Scamming)

#1 - Sept. 18, 2014, 2:52 p.m.

Hi guys!

I wanted to give you a quick rundown on what involvement Customer Support takes regarding defrauding/scamming. Let’s look at the two parts of this:

1. We do not reimburse wealth lost to other players for any reason if it is outside of the Black Lion Trading Post. This is because Customer Support can not duplicate wealth. With the volume of requests coming in we alone would damage the economy if we were to restore wealth lost when trading takes place.

2. We terminate accounts permanently for defrauding (scamming). If you are found to make a deal to trade (say, sword for gold) and not hold up your end we will investigate and terminate. If you are the victim of a scam you should submit a support ticket and provide what you lost and the time and date as accurately as you recall. This is usually all we need to research the event but we will ask you if we need more info. You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.

Please be sure to include the full details of your trade via game chat (any channel is fine) in Guild Wars 2
We absolutely must be able to see the deal being made to find guilt. Do not use voice chat software or other means to communicate while making a sale/trade.

Again; this will help us terminate accounts that are cheating other players but will not result in a recovery of your losses.

Please understand that you are allowed to trade outside of the BLTP – but you will not receive replacements for lost items or gold. The same goes for selling dungeon runs. CS will not suspend or terminate you for selling runs. We will, however, take action if you take payment and not fulfill your end of the bargain.

I’ll watch this thread for questions and clarify where needed. Thanks!

#3 - Sept. 18, 2014, 3:16 p.m.

I don’t like scammers. >=( I crush them with my ban-hammer and it brings me joy.

#7 - Sept. 18, 2014, 3:47 p.m.

anzenketh.3759:

I read that quote as if someone boots you from a dungeon without reason (The ability to kick is in the game for a reason.) Please report they will take the necessary action to correct and curb this behavior. The action taken depends on the situation, circumstances, and habits of said player doing the kicking.

Correct. This is in regards to the recent increase in players joining a group in a pair; booting the legit players at a boss to troll or holding the party at ransom (Pay or we’ll kick). That’s a behavior we’re not cool with.

#12 - Sept. 18, 2014, 7:34 p.m.

MithranArkanere.8957:

What if someone didn’t make clear they were selling a dungeon run in their LFG, or merged your own LFG in which you are not asking for runs, and suddenly at the end threaten you to kick you if you don’t pay, then claim you knew it was a paid run?

Deals are made up front. We don’t pay for a movie after it’s over.

This person wouldn’t be making a deal, they’d be holding the run ransom. That’s an offense.

#13 - Sept. 18, 2014, 7:42 p.m.

Vol.7601:

So do we have to provide visual proof or can we just report it and you investigate the chat logs?

Also, is this situation sufficient proof to send?

I invite the other person into the party, and I type out the details of the deal:

Vol – “I, Vol.7601 agree to trade my (1)Dusk for OtherPerson.9999’s (1) Dawn + 200g. The trade will be completed immediately. Do you agree?”
Other Person " Yes I agree"

Screenshotted

We don’t use screenshots when investigating ’cause Photoshop is a thing. Our logs are sufficient as long as you can narrow down the timeframe.

The above example would be sufficient for reporting. But please remember that it’s really not a good idea to make such a valuable trade. I see tickets everyday where someone loses a legendary or piles of gold this way.

#18 - Sept. 18, 2014, 11:37 p.m.

Michael Henninger.7451:

You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.

Yes, this is a departure from our past policies. We made this change a month or two ago.