Crystal refund?

#1 - Sept. 16, 2012, 1:02 p.m.

I bought the collectors edition and I’ve had the same issue many have where I deleted my initial character. I never read anywhere that the digital collectors items would be limited to ONE character (and for over$100 per collectors edition, it shouldn’t be), so I felt I was safe in doing the deletion. However, I came to found out that none of my other characters are receiving the items. I assumed that I was just out of luck so I went and bought the digital deluxe items using 2000 crystals. However that was over a week ago and those still have not arrived. But now, I’ve been reading on the forrums that there is a fix in the works for those of us with collectors editions so that we can get our items. If that is the case, how do I go about getting a refund for the money I spent needlessly on the digital deluxe items in the blacklion trading system?

GaileGray

#5 - Sept. 16, 2012, 3:20 p.m.

Gretix.2941:
I bought the collectors edition and I’ve had the same issue many have where I deleted my initial character. I never read anywhere that the digital collectors items would be limited to ONE character (and for over$100 per collectors edition, it shouldn’t be), so I felt I was safe in doing the deletion. However, I came to found out that none of my other characters are receiving the items. I assumed that I was just out of luck so I went and bought the digital deluxe items using 2000 crystals. However that was over a week ago and those still have not arrived. But now, I’ve been reading on the forrums that there is a fix in the works for those of us with collectors editions so that we can get our items. If that is the case, how do I go about getting a refund for the money I spent needlessly on the digital deluxe items in the blacklion trading system?

I suggest you contact Support directly to ask this question. (Use the “Ask a Question” tab to submit a ticket.) I don’t know that we can reimburse for issues like this, but you can ask them.