#1 - Sept. 4, 2012, 3:22 p.m.
My game crashes quite often(at least once every 45 minutes) & I was just wondering if the problem is on my end, or if you guys are aware & trying to fix this.
Thanks!
Crashing
#1 - Sept. 4, 2012, 5:22 p.m.
My game crashes quite often(at least once every 45 minutes) & I was just wondering if the problem is on my end, or if you guys are aware & trying to fix this.
Thanks!
#2 - Sept. 4, 2012, 3:58 p.m.
Currently we are investigating a known issue with 32-bit operating systems and Nvidia GTX cards. Unfortunately there is no ETA for a fix at this time – though I am glad to hear Grizzle that you haven’t experienced the crash in a while. It is possible that this could be a driver based issue since you have a GTS Nvidia card.
I would recommend a clean installation of the newest drivers since yours appear to be a couple of months old. If anything this should at least improve performance for you.
#2 - Sept. 4, 2012, 5:58 p.m.
Currently we are investigating a known issue with 32-bit operating systems and Nvidia GTX cards. Unfortunately there is no ETA for a fix at this time – though I am glad to hear Grizzle that you haven’t experienced the crash in a while. It is possible that this could be a driver based issue since you have a GTS Nvidia card.
I would recommend a clean installation of the newest drivers since yours appear to be a couple of months old. If anything this should at least improve performance for you.
#3 - Sept. 4, 2012, 5:26 p.m.
If you are experiencing low FPS or FPS drops, please post in this thread with your system specs and driver version. If you have a dxdiag, please attach it to this thread by using the “more posting and formatting options” button.
#7 - Sept. 4, 2012, 5:28 p.m.
Hey guys – could you please post any crash reports and DxDiags using the spoiler tag? You can find the crash report located in your “Documents” folder. There should be a Guild Wars 2 folder within it and it will be called ArenaNet.log.
#16 - Sept. 4, 2012, 5:44 p.m.
@ Grizzle – Are you able to attach a DxDiag report? The “Out of Memory” crash error that I am seeing in your crash report may actually be a known issue. I will need to see a DxDiag report to verify this. To run a DxDiag test, please perform the following:
1. Press and hold the Windows key and then press the R key on your keyboard. A Run dialogue box should appear.
2. Type in “dxdiag” without the quotes, and click OK.
3. A DirectX Diagnostic Tool window will appear. Click on the “Save All Information” button at the bottom of this window. You will want to save the file to your desktop.
#23 - Sept. 4, 2012, 4:49 p.m.
Hey guys – The more information that you can provide regarding this crash the better. The crash report will vary from player to player depending on when they crashed along with their individual system setup.
That being said, can you all please post any crash reports (ArenaNet.log file) along with a Game Advisor report?
You can download Game Advisor below. It provides us with a bit more information than a DxDiag report:
#37 - Sept. 4, 2012, 6:11 p.m.
We are aware that some players whose computers meet or exceed the minimum system specs are not experiencing the level or performance we expect. We are investigating these cases and will update with more information as it becomes available.
Please continue to post the information Mark had requested though. The more information we can get the better.