crashing when chatting

#1 - Sept. 8, 2012, 5:52 a.m.
Blizzard Post

hello,
this is my first post, it is about my guildwars client crashing and not responding when i try to chat. I like to talk to people trough questing and want to thank people for reviving me.
the problem is this, when i try to type anything, if it is /say or just saying a simple thanks, the moment i press space or enter, it freezes and it shuts down.
So far i am the only one who has this problem, all of my friends are chatting fine and happily.
when i try to chat with people on my brothers laptop it also crashes so i think it is not my computer since i can basicly run it with all of the settings on high.
I am wondering if it is only me or if there are more people with this problem and if so if anyone can help me with my guildwars client not crashing anymore.
PS: sorry if my english is bad.

#6 - Sept. 12, 2012, 10:19 a.m.
Blizzard Post

Hi Chevvie -

This may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.