Crashing ..Help please :)

#2 - Aug. 14, 2013, 1:45 p.m.

Hi Rom,

Thanks for the GA!
Are you getting any particular error messages at all with the crash? You should be able to locate the crash log by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. This may point us in the right direction as to the cause of the issue.

:)

#4 - Aug. 14, 2013, 3:21 p.m.

Hello again!

As I feared, it looks like you’re getting “out of memory” error crashes:

• Crash <—*
  Out of Memory: DxBuffer (type:static) (pool:9) (size:1207616),
  App: Gw2.exe

While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2. The main issue here is simply memory limitations inherent in 32-bit Operating Systems, which you can actually see below in your Game Advisor report:

Memory: 3072 MB RAM
Available OS Memory: 3072 MB RAM

According to our report, you have upwards of 4.GB of RAM but due to how 32-bit operating system work, you can only use 3.5GB total. The problem comes in the form of the additional video memory your graphics card has:

Display Memory: 2159 MB
Dedicated Memory: 879 MB
Shared Memory: 1279 MB

This is where it gets a little complex but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Beyond this, I’d recommend turning down some of your in-game graphics settings.

Sorry I couldn’t have better news for you.