Crashed, then password changed?

#1 - May 2, 2014, 1:47 a.m.

I was playing Edge of the mists just 10 minutes ago. (this is AFTER the server changes) Suddenly my game crashed to desktop and asked me for an error report. THEN I tried to log back in and it said my password was WRONG! I knew for a fact that it was the right password but I quickly went to the website here and changed my password to something different. I was able to log in after that.

Was someone trying to hack my account? I have a strange password as well as the google authenticator attached to my account. NOBODY should be able to get into my account without my receiving a notification about it and granting permission.

Now I get onto the forums and I read all of these threads about hacked accounts and security leaks. I would like an official response on what this was. Also for information on what else I could do to further protect my account. I assumed that the current security restrictions would be more than enough. (the authenticator + password)

I’m also reading about account rollbacks and it only being possible once. Do I have to worry about this now? I’ve spent well over $700 on this game since day one and I’ll be kitten ed if some hacker gets through my already adequate security and ruins everything i’ve worked and paid for.

I await your response
-Nightingaile

Gaile Gray

#14 - May 2, 2014, 3:27 p.m.

I need to close this thread, because it’s devolved into another alarmist thread, based on speculation and untruth, about some sort of “security breach” on the part of ArenaNet. AP quoted me above, and what I said remains clear: The account compromise incidents are personal and not based on a breach within our system. We’re sorry as heck they happen to our players, and we do what we can to ameliorate the damage the hackers do. But it’s inappropriate, unfair, and just plain alarmist to post about allegedly “known” incidents that did not occur or to post speculation-as-fact because of an individual compromise incident.

Please be fair. Please know that we pride ourselves on transparency and honesty, and we won’t try to squelch honest and truthful discussion about facts. We do, however, need to stop wild speculation that, without comment, may be taken as “truth.”