Crash all the time now

#1 - Aug. 11, 2013, 1:18 a.m.
Blizzard Post

Since last night I have crashed 6 times then I try to wp to another map. Never had this before. Last 4 times today it has happened and just now travelling from the mists to LA.
Help.

#14 - Aug. 13, 2013, 11:15 a.m.
Blizzard Post

Hi ToT – It looks like the fault module for this particular crash is “d3d9.dll” which usually indicates an issue with DirectX.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this doesn’t resolve the issue for you, I’d recommend a clean installation of your video card drivers.

#16 - Aug. 13, 2013, 2:07 p.m.
Blizzard Post

Hey, glad to hear it!

Definitely let me know if the issue returns or if you have any other questions.