Crafted wrong set of Ascended Armor

#1 - April 2, 2014, 9:28 p.m.

Ticket # 499678

So last weekend I went to craft my new set of Ahamid’s Heavy Armor (Power/Toughness/Vitality). It was reset weekend and I had been up all night in EBG and was just going to craft my new armor set before going to sleep. Anyway I was pretty zombie-like and manged to craft an entire set of Zojja’s (power/precision/crit damage) Heavy Armor by mistake. This was a huge mistake and I can’t even use the armor set I’ve crafted since my two heavy classes (War + Guard) already have full sets of Zojja’s Armor.

Naturally I submitted a ticket, and got a prompt response from GM Enigma. Enigma said they don’t normally refund lost items but asked for some extra information so s/he could look into making an exception in this case. I readily supplied the information, but it was not GM Enigma who responded to my updated ticket. GM Khal responded with an almost form-like answer that it is against policy to refund lost items and that s/he was closing my ticket. I requested that GM Enigma take another look at the ticket since s/he had seemed very willing to help before, and I also asked if it would be possible to roll back my account completely to its state before I crafted the armor set. GM Khal politely, but sternly, responded that the the issue was closed and requested that I do not update my ticket again.

Gaile could you please take a look at this ticket! An ascended set takes literally weeks to assemble and it’s going to be extraordinarily painful for me to just have the set sitting in storage in the hopes that one day a new heavy class is introduced =(

Gaile Gray

#6 - April 3, 2014, 6:55 p.m.

Errant Venture.9371:
Ticket # 499678

So last weekend I went to craft my new set of Ahamid’s Heavy Armor (Power/Toughness/Vitality). It was reset weekend and I had been up all night in EBG and was just going to craft my new armor set before going to sleep. Anyway I was pretty zombie-like and manged to craft an entire set of Zojja’s (power/precision/crit damage) Heavy Armor by mistake. This was a huge mistake and I can’t even use the armor set I’ve crafted since my two heavy classes (War + Guard) already have full sets of Zojja’s Armor.

Naturally I submitted a ticket, and got a prompt response from GM Enigma. Enigma said they don’t normally refund lost items but asked for some extra information so s/he could look into making an exception in this case. I readily supplied the information, but it was not GM Enigma who responded to my updated ticket. GM Khal responded with an almost form-like answer that it is against policy to refund lost items and that s/he was closing my ticket. I requested that GM Enigma take another look at the ticket since s/he had seemed very willing to help before, and I also asked if it would be possible to roll back my account completely to its state before I crafted the armor set. GM Khal politely, but sternly, responded that the the issue was closed and requested that I do not update my ticket again.

Gaile could you please take a look at this ticket! An ascended set takes literally weeks to assemble and it’s going to be extraordinarily painful for me to just have the set sitting in storage in the hopes that one day a new heavy class is introduced =(

You submitted a ticket, which is good. And you were sent a detailed and specific answer, accurate according to the policies and processes that guide the team. (One agent asked you for more information but at no time indicated you were eligible for a replacement, and indeed that would not be the case in this situation.)

I’m sorry that you’re disappointed, but I understand why the decision was made.

General comment: I’d like to remind folks that posting an individual forum thread about a ticket generally isn’t appropriate. We have a means to follow up! For those tickets that truly need a review, please post in the Tickets for Review sticky thread after at least three days have elapsed and/or you have received a final answer from the Customer Support Team.