Couldn't receive serial code

#1 - Oct. 21, 2013, 11:13 a.m.
Blizzard Post

I was helping my friend to buy Guild Wars 2 through Paypal, but I accidentally typed the wrong emaiL, and couldnt receive the serial code…I’ve already paid for the game, but couldn’t receive the serial code….
I’m very helpless right now as I’m very worried about the payment….Is it possible to send a new serial code to the correct email address??
Please help ASAP

#3 - Oct. 21, 2013, 3:26 p.m.
Blizzard Post

It sounds as if your transaction did not complete, and you cannot set up that account. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.