#13 - April 14, 2013, 3:10 p.m.
Hey elpeter – I took a look at your Game Advisor report and there were a couple of things that caught my attention. First, it appears your Windows® has not been completely updated.
Please visit http://windowsupdate.microsoft.com/ and choose all of the critical updates available and install them. You may need to visit the website multiple times to ensure that you have all available updates.
Secondly, it appears that you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.
This is what we are seeing currently from your Game Advisor report that you provided:
================
= Installed DirectX
================
– x86
– x64
d3dx9_31.dll – 9.15.779.0
D3DX9_42.dll – 9.27.952.3001
d3dxof.dll – 6.1.7600.16385
The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:
http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)
Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:
http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)