Contact support for purchasing gems

#1 - Oct. 7, 2013, 7:55 p.m.

So on Oct 5th I had an issue with purchasing gems. The system told me to contact support and I submitted it under ask a question and it was resolved.

Now, today, I’m having the same exact issue. However, my support login account is disabled. Last time they responded quickly to my question and now it’s been a few hours. Not sure if it was submitted with my account being disabled.

This issue occurred initially because I am trying to purchase gems multiple times and there seems to be a limit issue.

Incident: 131007-001839

Gaile Gray

#3 - Oct. 9, 2013, 1:09 p.m.

Astral Projections.7320:
If you were able to send off a ticket then that should be good enough. Just wait and see if you get a response back. You should at least get an acknowledgement within 24 hours.

There is a limit on gem purchases. They may have to manually raise the limit for you.

This is correct. I am sure the team will respond quickly; perhaps they have done so already! They’ll be able to sort this out for you. Thanks for your patience and we apologize for the difficulty.